Investigating - Hardware KVM/Out-of-band remote management functionality is not working as expected in ThinkSmart Manager for devices which are using EMA Agent 1.13. This is currently under investigation. Remote Desktop functionality is not impacted and is working as expected.
Nov 14, 2024 - 02:47 UTC
Resolved -
The issue is now resolved. Newly claimed devices in ThinkSmart Manager are connecting to Intel vPro as expected. We will continue to closely monitor.
Nov 20, 03:30 UTC
Investigating -
Newly claimed devices in ThinkSmart Manager are not connecting to Intel vPro. Existing devices in ThinkSmart Manager are not impacted by this issue. We are actively investigating and will provide updates as we make progress on this investigation.
Nov 19, 12:41 UTC
Nov 19, 2024
Unresolved incident: Hardware KVM/Out-of-band remote management functionality not working as expected in ThinkSmart Manager for devices which are using EMA Agent 1.13.